Returns & Privacy
Your satisfaction is important to us because we want you to love what you ordered. You can return or exchange any unworn, unwashed, item that is defective or not what you ordered. Returns made within 14 days of the shipping date will be refunded to the original form of payment.
You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order.
For all exchanges, please email us at firstname.lastname@example.org.
Please allow 2-3 weeks from the time you mail your return/exchange to be processed. Item that are not eligible for return are Men's & Women's of the following items, as they are date specific: PEAK WEEK and WEEK'S OUT Series.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. If you have any further concerns about security, please email our Customer Service team at info@on1eclothing.
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